All Articles
Browse all published research from the DOU Journal of Management Sciences.
19 articles found
Conflict management strategies and employee performance in the banking sector of Nigeria
M. Iyamabhor, G. T. Ubogu
This study investigates conflict management strategies and employee performance in Nigeria's deposit money banking sector, with emphasis on Access Bank, Asaba, Delta State. The research examined how conflict management practices such as competing, collaborating, compromising, avoiding, and accommodating affect organizational performance. A cross-sectional survey research design was employed for this study. The population comprises 400 respondents, including both staff and customers of Access Bank Nigeria Plc, Asaba, with a sample size of 311 respondents selected using a stratified random sampling technique. Data were collected from bank employees in Asaba, Delta State, Nigeria, using a five-point Likert questionnaire. A regression analysis was conducted, and the findings reveal significant positive relationships between the conflict management strategies and employee performance. The study concludes that an effective conflict management strategy contributes positively to organizational performance.
Impact of fuel subsidy removal on women's livelihood and household sustainability in Nigeria
A. N. Okoli, S. E. Uwhejevwe-Togbolo, B. Umoru
Reforms in energy subsidies have emerged as a major economic policy discussion in most developing nations. The study examined the impact of fuel subsidy removal on women's livelihood and household sustainability in Nigeria. The removal of fuel subsidy has accentuated that women are the primary subjects of the realized implications of the policy. The population sampled consists of 200 women involved in informal economic activities in Delta State such as petty trade, small scale farming, food processing, and other microenterprises. The results reveal that women are involved in informal economic activities which have lower profitability rates as increased fuel prices have caused transportation costs to increase and running small businesses to become more expensive. The study concluded that removal of fuel subsidy has diminished household purchasing power, savings, and economic resilience, especially for families who depend on informal economies.
Influence of administration, social and community, economic, and transfer services on gross domestic product (GDP) in Nigeria
M. S. Ladan, A. Ayodeji, O. Falola
This study examines the relationship between various sectors of government expenditures and Gross Domestic Product (GDP) from 1981 to 2023. Utilizing a robust regression model, our analysis reveals that GDP is influenced by allocations in administrative, social and community services, economic services, and transfer sectors. The results of the robust regression analysis revealed significant coefficients for each sector of government expenditures. Administrative expenditures and social and community services expenditures were found to have a positive effect on GDP, indicating that investments in these areas contribute positively to economic growth. Conversely, economic services expenditures exhibited a negative impact on GDP, suggesting a potential need for further examination of the allocation and effectiveness of resources in this sector. Additionally, the transfer services sector showed a positive influence on GDP, emphasizing the importance of resource transfers in stimulating economic activity.
Bridging dreams and resources: Cultivating entrepreneurial mindsets through social capital in Nigerian higher institutions
A. O. Agbeche, M. Iyamabhor, R. O. Akpubi, N. B. Okwechime, T. F. Ejumudo
This study investigates the role of social capital — specifically civic engagement and trust level — in cultivating entrepreneurial mindsets, proxied by risk-taking and innovativeness, among students in Nigerian higher institutions. With entrepreneurship increasingly recognized as a catalyst for national development, understanding the social conditions that foster entrepreneurial dispositions is vital. A sample of 150 students was selected using simple random sampling from various faculties across selected Nigerian universities. The study employed the Pearson Product Moment Correlation Coefficient to assess the relationship between elements of social capital and entrepreneurial mindset traits. Findings revealed a significant positive correlation between civic engagement and risk-taking, as well as between trust level and innovativeness. These results suggest that students who actively participate in civic activities and exhibit higher levels of interpersonal trust are more likely to demonstrate entrepreneurial tendencies such as risk-taking and innovation.
The impact of organizational culture on employee engagement and job performance: A study of telecommunication firms in Delta State, Nigeria
K. Ofune, G. T. Ubogu, R. A. Ebo
Telecommunication firms in Nigeria continue to struggle with low employee engagement, inconsistent job performance, and high staff turnover, despite investments in cultural transformation initiatives. Most existing studies have focused on national or urban contexts, leaving a gap in empirical evidence on how organisational culture influences employee outcomes at the sub-national level, particularly in regions like Delta State with unique socio-economic and infrastructural realities. This study investigates the impact of organisational culture on employee engagement and job performance in selected telecommunication firms (MTN and Glo) in Delta State, Nigeria. A quantitative, cross-sectional survey design was adopted. The target population comprised 120 employees across MTN and Glo branches in Delta State, from which a sample of 92 respondents was selected using Yamane's formula and proportionate stratified sampling.
Crude oil price gyrations, macroeconomic aggregates, and the stock exchange performance of Nigeria: A directional approach
F. E. Ighosewe, E. O. Agbogun
The paper ascertained if oil price gyrations and macroeconomic aggregates granger causes the Nigerian exchange group performance from 1986 to 2024. Data were sourced from the World Bank database, 2024 and the Central Bank of Nigeria Statistical Bulletin, 2023. The study adopted the Toda, Yamamoto, Dolado and Lutkepohl (TYDL) granger causality approach. The TYDL Granger causality test provides a comprehensive and integrated approach on the short-run causal dynamics among the target variables: crude oil price gyrations (COPG), exchange rate (EXCR), GDP growth rate (GDPR), inflation rate (INFR), interest rate (INTR), and market capitalization to GDP Ratio (MCAP). The study establishes significant directional causal relationships among macroeconomic aggregates and stock exchange performance in Nigeria, providing empirical evidence for policy interventions in Nigeria's capital market.
Dynamic capabilities and innovation ecosystems: Exploring the role of dynamic capabilities in sustaining competitive advantage in telecommunication companies in Delta State
Judith Ifeanyi Aloamaka, Aaron Oghenevwayere Agbeche
This study examines the role of dynamic capabilities in sustaining competitive advantage within the context of innovation ecosystems among telecommunication companies in Delta State, Nigeria. Grounded in the Dynamic Capabilities Theory, the study investigates how sensing, seizing, and reconfiguring capabilities influence sustained competitive advantage, innovation performance, and strategic alignment, respectively. Using a quantitative survey research design, data were collected from 120 managerial staff across four major telecom firms and analyzed using Pearson correlation and multiple regression techniques. The findings reveal a significant positive relationship between sensing capabilities and sustained competitive advantage (r = 0.63, p < 0.01), seizing capabilities and innovation performance (β = 0.59, p < 0.01), and reconfiguring capabilities and strategic alignment (β = 0.71, p < 0.01). These results affirm the importance of dynamic capabilities as strategic enablers within innovation ecosystems.
Development communication and climate change awareness: Implications for food scarcity and sustainable development
A. E. Erhenede, C. Uyabeme
This study explores the role of development communication in creating awareness on climate change, food security, and sustainable development in Delta Central, Nigeria. Using a quantitative survey approach, the research investigates communication channels, awareness levels, behavioral impact, and effective strategies for adaptation. The findings reveal that while awareness of climate change is relatively high among respondents, there remains a significant gap between knowledge and actionable behavioral change. Radio and social media were identified as the most effective communication platforms, though communication frequency was mostly occasional. The study confirms that communication significantly contributes to climate change awareness and long-term food security, but emphasises the need for more participatory and consistent strategies. Based on the findings, the study recommends strengthening localised and inclusive communication approaches to bridge the awareness-action gap and enhance community resilience.
Product packaging and customer patronage of love bite bread in the super market in Enugu State
S. U. Ehimen
The study examined product packaging and customer patronage of love bite bread in selected super market shops in Enugu State. This study sought to determine the effects of product packaging design on customer patronage, assess the effects of colour of product packaging on customers, and ascertain the nature of the relationship between labelling information and customer patronage. A descriptive survey research design was adopted for the study. The population was 180, and the same was used as the sample because of its small size. Out of 180 copies of the questionnaire distributed, 150 copies (83.33%) were returned. The hypotheses were tested using simple linear regression and Pearson product moment correlation coefficient. The findings revealed that product packaging design has a positive and significant effect on customer patronage (r = 0.960; t = 41.883; p < 0.05). Colour product packaging has a positive and significant effect on customer patronage (r = 0.924; t = 29.403; p < 0.05). There is a significant positive relationship between labelling information and customer patronage (r = 0.870, p < 0.05).
Employees' perception and organisational culture in state higher institutions: A cross-institutional study in Delta State
H. E. O. Lucent-Iwhiwhu
This study examined employees' perceptions and organizational culture across three state-owned higher institutions in Delta State, Nigeria: one university, one polytechnic, and one college of education. Using Denison's organizational culture model, the study focused on four objectives: to assess perceptions in each institution type and to compare differences across them. The sample size of 154 respondents from the three institutions was determined using the Krejcie and Morgan formula, derived from a population of 2,749 academic and senior non-teaching staff of seven state higher institutions. Data were obtained through a structured Likert five-point questionnaire and analyzed using descriptive statistics, one-way ANOVA, and Tukey HSD post-hoc test. Results revealed significant variation in perceptions, with the university and the college of education reporting higher mean scores than the polytechnic. The findings indicate that organizational culture is not uniformly perceived across institution types.
The media and ethical dimensions of leadership: Imperatives for socio-political development of Delta State, Nigeria
G. U. Isika, A. Akaeze, E. Erhenede
There is no gainsaying that a society's values and norms are a reflection of its ethical leadership. Much as leadership influences, guides, and inspires goals and visions, without ethical criteria such as accountability, honesty, competence, and predictability, the attainment of development will be a mirage. This study seeks to find the correlation between ethical dimensions and leadership's imperatives on socio-political developments in Delta State. Specifically, it seeks to determine if ethical governance influenced the governance system of Delta State, ascertain how accountable the leadership of the state is perceived, how socio-political development or innovation is valued, and whether media advocacy for probity and good leadership is upheld. Survey approach and inferential statistics were used, while the Cultural Norms and Development Media Theories form the theoretical framework. The results show no accountability in governance of the state from inception, a troubling level of corruption, and neglect of key economic sectors.
Talent management and organizational performance in Delta State Civil Service, Nigeria
A. K. Nwafili, M. Ojieh, U. S. Ajufoh
The purpose of this study was to investigate the effect of talent management practices on the organizational performance in Delta State civil service. Survey research design method was adopted and the population of the study was 41,310 civil servants in Delta State. Applying the Krejcie and Morgan table of sample size determination, 380 respondents were drawn. This study utilized a structured questionnaire as research instrument and out of 380 questionnaires administered, 266 valid responses were retrieved for statistical analysis. The study, which applied multiple regression for statistical analyses, showed that talent acquisition (β = 0.411, t = 7.574, p < 0.05), talent retention (β = 0.229, t = 4.138, p < 0.05), career development (β = 0.146, t = 3.684, p < 0.05), and succession planning (β = 0.191, t = 6.280, p < 0.05) significantly and positively impacted organizational performance. It was concluded that prioritizing talent management practices in public sectors will result in enhanced organizational performance.
Leveraging big data for personalised experiences in the Nigerian service sector: A paradigm shift
P. O. Alase, S. O. Adejimi, P. O. Ogunode
The idea of personalization in services is not new, but its scale and sophistication have dramatically increased with the advent of big data technologies. Recent advancements in machine learning and predictive analytics have further enhanced the ability to not only react to customer needs but also anticipate them. This study employed a narrative literature review approach to explore how postmodernist principles and big data contribute to personalized experiences in the service sector and focused on three key variables: postmodernist principles in service personalization, the effectiveness of big data in delivering customized services, and ethical challenges associated with data-driven personalization. The review was based on secondary data obtained from peer-reviewed journal articles, books, conference papers, and reports from credible institutions. Theories of Technology Acceptance Model (TAM) and Service-Dominant Logic (SDL) were integrated in the study.
Impact of risk management strategies on prevention of fraud in Nigerian listed insurance firms
S. A. Almustapha, M. I. Fodio, S. Sabo
This study investigates the impact of risk management strategies on fraud prevention in Nigerian listed insurance firms. Specifically, it examines the effects of internal control mechanisms, biometric and AI-based solutions, forensic accounting techniques, and data mining tools. The population comprises 160 employees of 16 listed insurance companies as at December 2024. Primary data were collected from a sample of 70 respondents who are employees and managers of insurance companies. The data were analyzed using multiple regression. The findings reveal that internal control mechanisms and data mining tools significantly enhance fraud prevention, while forensic accounting techniques show a positive but statistically insignificant effect. Biometric and AI-based solutions, though excluded from the regression model due to multicollinearity, exhibited strong positive correlations with fraud prevention. The study is underpinned by the Fraud Triangle Theory, Enterprise Risk Management Theory, and the Technology Acceptance Model.
Effect of firm performance and fuel subsidy removal on consumer goods firms listed in the Nigerian Exchange Group (NGX)
Ochuko Joy Edheku, Nelson Oke Egware, Samuel Ejiro Uwhejevwe-Togbolo
Fuel subsidy policy in Nigeria has been one of the major pillars of the economic management of the country over the decades, and it has significantly influenced the production and cost dynamics of the energy sector, state spending, and the cost regulation of the private industry. The research design applied in the study was quantitative research design guided by panel data analysis to investigate the impact of the removal of fuel subsidy on the performance of consumer goods firms listed in the Nigerian Exchange Group (NGX). The study population comprised all consumer goods companies listed on the NGX, of which 17 firms were sampled based on data availability. The result revealed that the removal of fuel subsidy (FSR) has a negative impact on all performance indicators (ROA, ROE, NPM, and MTB), which is statistically significant, indicating that the subsidy removal policy has had a negative impact on the profitability of firms and their market value.